RMA Request

Return Merchandise Authority (RMA) Policy

Products purchased through MachX and under warranty may be returned for replacement following these steps:
1. Fill in the Return Merchandise Authority form in its entirety and submit online
2. Once an RMA Number is supplied, the Authorized item must be returned with the RMA No. clearly marked, refer to full shipping instructions at bottom of page
3. Once the RMA item is received, our Service Dept. will initiate contact
4. The Standard Quote Rejection fee for a chargeable RMA is $100ex. per POS System; $50ex per Printer, Cash Drawer or Scanner
5. The Standard No Fault Found fee is $100ex. per POS System; $50ex per Printer, Cash Drawer or Scanner
6. MachX Packaging fee may applies if improper packaging is used due to freight insurance requirements
7. Freight fee may be applicable, refer to Freight Responsibilities Table at bottom of page
8. By submiting this form you agree to the Warranty Terms & Conditions

Note: Please contact your reseller first before lodging an RMA request
* Shipments received by MachX without an RMA number will be refused

Customer Information

Billing Company Name *Billing Address *LayoutSuburb *State *Postcode *

LayoutPhone *Email *

RMA Item Information

Model NumberSerial Number *Please call or email to check warranty. Note – Incorrect SN may result in additional charges.Fault Type *POSKioskTabletIPCPrinterESLiOS SledCash DrawerScannerAdditional Fault Description *No Fault Found fee is $100ex. per POS System; $50ex per Printer, Cash Drawer

RMA Pick Up Information

Business Name *Pick Up Address *LayoutSuburb *State *Postcode *Additional Comments

LayoutPhone *Email *

Return Delivery Information

Business Name *Return Address *LayoutSuburb *State *Postcode *Additional Comments

LayoutPhone *Email *

Shipping Instructions

1. You must use the original Senor carton and foams to package your RMA for transportation safety
2. Be sure to obtain an RMA number and clearly mark the outside of the box with this number
3. Print the Consignment Note emailed to you and label this outside of the box

Freight Responsibilities

Shipments received by MachX without an RMA number will be refused

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